Warranty

Coverage

Equipment supplied by us is warranted against defects in material and workmanship under normal use and service, for the period stated on the applicable order acknowledgement. Where equipment is manufactured by others, the manufacturer's warranty applies and we will administer claims on your behalf.

Warranty covers repair or replacement of the defective component at our option. It does not extend to labor for removal or reinstallation, loss of production, or consequential damages.

Exclusions

Warranty does not apply to damage arising from operation outside the design conditions stated on the order, from corrosion or erosion caused by fluids or concentrations other than those specified at the time of quotation, from freezing, water hammer, thermal shock beyond the stated design cases, or from inadequate water treatment.

It also does not apply to consumable items including gaskets, o-rings and packing, to equipment that has been modified without written agreement, or to damage caused by improper installation, commissioning or maintenance.

Making a Claim

Contact us with the equipment serial number and National Board number from the nameplate, the original order reference, a description of the fault and the operating conditions at the time it occurred. Photographs are usually helpful.

Do not return equipment without authorization. We will advise whether inspection can be carried out in place or whether the unit or bundle should be returned.